Privacy Policy

Effective Date: 5-01-2025

At Bright Stars, we are committed to protecting your privacy and safeguarding any personal information you provide to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services.

1. Introduction

Bright Stars offers autism diagnostics and developmental services for children, teens, and young adults. By using our website, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

We may collect information that identifies you, including your name, phone number, email address, and any details you provide through forms on our website.

Non-Personal Information

We also collect non-identifiable information such as browser type, IP address, pages visited, and time spent on our website. This helps us improve our website and user experience.

3. How We Use Your Information

We use the data we collect to:

Schedule and confirm appointments
Communicate with you about services and updates
Send reminders, follow-ups, or cancellations
Respond to inquiries and provide customer service
Share news, promotions, or new services (if opted in)
Improve our website’s design, functionality, and services

4. Consent for Communications

By submitting a form on our website or through social media (e.g., Facebook lead forms), you agree to receive email and SMS communications from Bright Stars. These may include appointment details, service updates, or occasional promotional content.

You may opt out at any time by replying STOP or UNSUBSCRIBE to any message. We never sell or share your mobile information with third parties for marketing purposes.

5. Embedded Content & External Links

Our website may include embedded content (e.g., YouTube videos or social media feeds). These platforms may collect data as if you visited their site directly. Please review their respective privacy policies before interacting.

6. Use of Cookies

We use cookies to enhance your website experience. Cookies help remember user preferences, track anonymous site activity, and improve performance. You can disable cookies in your browser at any time.

7. Who Has Access to Your Data

Your information is only accessible to:

Authorized Bright Stars staff
Website administrators for scheduling and customer support

We do not sell or share your personal data with third parties.

8. Data Security

We use SSL encryption and follow HIPAA-compliant standards to protect all user-submitted data. While no method of transmission is 100% secure, we take all reasonable steps to protect your privacy.

9. Your Rights

You have the right to:

Request access to the data we hold about you
Correct or update your personal information
Request removal of your data (unless required for legal or operational purposes)

10. Legal Disclosure

We may disclose your information if required to do so by law, such as in response to a subpoena, legal process, or to protect our rights or the rights of others.

11. Updates to This Policy

We may update this policy periodically. When we do, we will revise the “Effective Date” at the top of the page. We encourage you to review this policy regularly.